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In recent years,
many retailers of America, West Europe and Japan have
increasingly operated internationally. And retail
internationalization has gained much prominence in managerial
practice and academic discussion. For example, Wal-Mart
(America), Tesco (United Kingdom), Carrefour (France) and so
on, which operate GMS (general merchandise store) format
stores, moreover Ikea (Sweden) and Laura Ashley (United
Kingdom) and so on, which operate specialty format stores,
have extended internationally. Ultimately, we are having much
opportunity to see and use these foreign stores. During
initial phases in 1990s, these retail companies have mainly
extended in emerging markets, but in recent years they were
also introduced in developed markets, which has led new
competition phase.
Considering
this internalization trend, this paper focuses on Japanese
convenience store companies and their internalization
strategy. The selection of Japanese convenience store
companies for this study was related to their notoriety among
Japanese retail industry and their proactive international
extension mainly in the Asian regions.
At present,
four Japanese convenient companies, Seven Eleven, FamilyMart,
Lawson, and MiniStop has entered international markets and
operated proactively. Primarily, convenient store offer “the
convenience” regarding to times, proximity of stores to home
and selection of goods. As the elements enabling to offer
these conveniences to customer, earlier studies have pointed
two elements of the strength of Japanese convenient stores.
The first one is the development of information technology
(IT), which fosters the communication between the franchisor
and the franchisee. The second element is the development of
the system of the distribution of goods enabled by the
collaboration between the wholesaler and manufacturer.
In fact, the
development of IT enables the constant stream of sales and
inventory date to flow between each store (franchisee) and
headquarters (franchisor). For example, Seven Eleven has
reformed the IT system five times between 1978 and 1997. POS
(point of sales), interactive POS, and EOB (electric order
book) has been constructed, and this has enabled the
efficient merchandise development in headquarters and helped
each store to receive the detail data of sales trend. In
addition, the development of the system of the distribution
of goods has enhanced the accuracy of orders’ information.
However, the collaboration between the wholesaler and
manufacturer is a requisite element, which was successfully
constructed by Japanese convenience store companies. In fact,
they have been trying to develop these systems for
business expansion in the international
markets.
However, as
retailing industry is not classified as global industry but
as multi-domestic industry, retailing companies is closely
related to local retail trade area, local society, local
economic and local culture. In addition, considering that
retailing industry is a basic industry, which means the basic
function of each country’s economy, unless foreign retailing
companies must, thus, carefully consider not only local
consumer’s benefit but also the effect of local traditional
retailing stores, development of employment environment. This
paper has made an attempt to explore the way of retailing
company’s (especially Japanese convenience store companies)
operation in foreign markets by considering business
corporate ethics. And the necessity and importance of
business corporate ethics for international retailing
companies was examined.
Reference
Alexander,N.(1997),International Retailing,Blackwell,
London.
Kawabata Motoo(2000),Kourigyou no Kaigaishinsyutu to
Senryaku:Kokusairitti no Riron to Zittai ,Sinhyouron.
Kawabe Nobuo(2003), Seven Eleven no Keieisi, Yuuhikaku.
Porter, M. E.
ed., (1986),Competition
in Global Industries.
Boston: Harvard Business School Press.
Yahagi
Toshiyuki(1994), Convienience Stores System no Kakusinsei,
Nihonkeizai Shinbunsya.
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